1. Who We Are
Grease Dr Ltd ("we", "us", "our") is the data controller for the personal data described in this policy. We are based in Liverpool, England. If you have any questions about how we use your personal data, contact us at info@greasedr.co.uk or call 0800 195 99 47.
2. What Information We Collect
We may collect and process the following personal data about you:
- Contact information — name, email address, telephone number, business address or postcode
- Business information — company or trading name, type of premises, service requirements
- Communications — records of enquiries, quotes, emails and calls between you and Grease Dr Ltd
- Website usage data — IP address, browser type, pages visited, time and date of your visit (collected via cookies and analytics tools)
3. How We Collect Your Information
We collect personal data in the following ways:
- When you complete a contact or quote form on our website
- When you telephone or email us directly
- When you engage us to carry out work
- Through our website via cookies and analytics (see Section 7 below)
4. How We Use Your Information
We use the personal data we collect to:
- Respond to your enquiry or request for a quote
- Provide, manage and deliver the services you have requested
- Send invoices and manage payment
- Communicate with you about upcoming or completed work
- Improve our website and services
- Comply with our legal obligations
We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
5. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract — to fulfil a service contract with you or to take steps at your request prior to entering into a contract
- Legitimate interests — to respond to enquiries and operate our business
- Legal obligation — where we are required to process data to comply with the law
6. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected. Typically, customer and enquiry records are retained for up to 6 years in accordance with accounting and legal obligations. Website analytics data is retained in accordance with the provider's data retention settings.
7. Cookies
Our website uses cookies to help us understand how visitors use the site and to improve your experience. A cookie is a small text file placed on your device by your browser. You can control cookies through your browser settings. Continuing to use our website without adjusting your settings implies acceptance of cookies.
8. Sharing Your Information
We may share your personal data with trusted third-party service providers where necessary — for example, email and hosting providers — solely to enable us to deliver our services. These providers are bound by their own privacy policies and may not use your data for any other purpose.
We may disclose your personal data if required to do so by law or in response to a lawful request from a public authority.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request that we correct inaccurate data
- Request that we delete your data (in certain circumstances)
- Object to or restrict certain processing of your data
- Request portability of your data
- Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us at info@greasedr.co.uk. We will respond within one month of receiving your request.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.